Beijing Dongke is an enterprise that focuses on the personal development of employees. The company not only cares about the business development of employees, but also cares about the knowledge reserves of salesmen in the foreign trade industry.
In view of the large amount of business, there is not much time for business daily to learn. Therefore, Dongke Company often organizes employees to conduct group study, and we sit together to study courses.
Not only includes some professional knowledge, but also some common knowledge in foreign trade negotiations. After the course, we must not only share learning, but also apply the essence of these learning to business practice as soon as possible.
For example, there are many things to pay attention to for customers who send samples. It not only makes the samples play the best role, but also finds satisfactory suppliers for customers. In order to make customers experience the best sample service, we must pay more attention to the details.
Process:
First of all, we have to confirm product details with customers, such as the color, shape, parameters, and functions of the sample. This is to confirm with the customer in advance, so that the customer can get the sample they want.
Then, when the sample arrives at the location specified by the customer, we should contact the customer as soon as possible and urge the customer to test the sample as soon as possible (especially some wax samples). At the same time, when we mail the samples, the packing tightness is twice that of normal packing.
In addition, we need to tell customers the correct test method to test the samples. At the same time, a sample card will be placed in the sample package, which will include the model, description, product function, and test card of the sample product. And put a thank you note.
Finally, we will also track the logistics information of the samples for customers. It will be updated for customers every few days. When the sample arrives at the customer’s destination, we must confirm that the sample has been sent to the tester for testing.
This is the end of this sharing session. I will see you next time!